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Orders:

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How do I create a new account?

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Simply click 'Login/ Register', located at the top right of the page and then select how you would like to sign up. If signing up using email, just enter email address and password then click sign up. Registration should now be complete and you will receive a confirmation email shortly. Creating an account will allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.

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How do I update my account details?

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Simply click 'Login/ Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and review prior orders.

 

How do I track my Order?

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When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel. Alternatively you can track your delivery on the Purolator or Canada Post site

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Payment:

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What payment methods do you accept?

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We accept payment by Visa, MasterCard, American Express and PayPal. Your card will be debited when we ship your order. The transaction will appear on your statement as ZubyCo Inc.

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Why isn't my credit card being accepted?

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Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalize your order. If you still have an issue, please contact our Customer Service team on free to chat with one of our support rep or email info@zubyco.com or call us at 1-855-657-1555

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How do I know my order was successful?

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All successful transactions will receive a confirmation email within 30 - 60 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact our Customer Service team by clicking chat option at the bottom right side of the page or by emailing at info@zubyco.com.

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Returns:

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What if the item I received is not the one I ordered?

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If you have received an item different to the one that you ordered, please contact our Customer Service team by calling Toll Free 1-855-657-1555 or by emailing at info@zubyco.com or and we will resolve the issue as quickly as possible.

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How long do I have to return my purchase?

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You may return new items purchased from ZubyCo online within 30 days of delivery for a full refund, subject to our refund policy

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When will I receive a refund?

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We will process your refund within 14 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.

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How will I be refunded?

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We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.

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