SHOP
BLACK FRIDAY SALE!
Limited Time Only
60% OFF Entire Store
Offer Ends: Nov. 30, 2024
Free Shipping Within Canada & USA
30 Day Money-Back Guarantee
World Wide Free Shipping On Orders above C$250
Each Item Is Supplied With Its Own Jewelry Box & Gift-Wrapped
FAQs
Orders:
How do I create a new account?
Simply click 'Login/ Register', located at the top right of the page and then select how you would like to sign up. If signing up using email, just enter email address and password then click sign up. Registration should now be complete and you will receive a confirmation email shortly. Creating an account will allow you to create Wishlists, submit product reviews, check prior orders and checkout faster.
How do I update my account details?
Simply click 'Login/ Register' or your name, located at the top right of the page to access the 'My Account' page. From here you can update your personal information, add addresses and review prior orders.
How do I track my Order?
When your order is shipped, we will send an email containing a consignment number and tracking ID. Simply follow the link in the email to track the delivery of your parcel. Alternatively you can track your delivery on the Purolator or Canada Post site
Payment:
What payment methods do you accept?
We accept payment by Visa, MasterCard, American Express and PayPal. Your card will be debited when we ship your order. The transaction will appear on your statement as ZubyCo Inc.
Why isn't my credit card being accepted?
Please contact your bank or financial institution to rule out any errors from their perspective. You could try an alternate credit card or use PayPal to finalize your order. If you still have an issue, please contact our Customer Service team on free to chat with one of our support rep or email info@zubyco.com or call us at 1-855-657-1555
How do I know my order was successful?
All successful transactions will receive a confirmation email within 30 - 60 minutes of purchase. If you have not received your confirmation email, please check your email spam or junk folders before placing your order again. If you still haven't received your email, please contact our Customer Service team by clicking chat option at the bottom right side of the page or by emailing at info@zubyco.com.
Returns:
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact our Customer Service team by calling Toll Free 1-855-657-1555 or by emailing at info@zubyco.com or and we will resolve the issue as quickly as possible.
How long do I have to return my purchase?
You may return new items purchased from ZubyCo online within 30 days of delivery for a full refund, subject to our refund policy
When will I receive a refund?
We will process your refund within 14 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.
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Delivery:
ZubyCo offers free standard shipping in Canada & USA
How long will my delivery take?
Once your order has shipped, please allow 2-7 business days for delivery depending on your location. Please allow 1 - 3 business days for express shipping. Orders requiring ring sizing take up to three (3) additional business days to complete.
Do I need to sign for the delivery?
For security reasons, a signature is required for all deliveries.
I’ve missed my delivery, what now?
If you're not present when the delivery arrives, a notice will be left at your address providing details of alternate delivery or pick-up arrangements.
Do you ship internationally?
Yes we ship internationally (subject to additional shipping fee as when you process the order). We require correct and complete addresses, including a company name where necessary, and at least one contact telephone number. We are unable to ship to PO Boxes or Box Numbers.
Can I change my delivery address?
We process and pack your order as soon as possible. This means that your shipping address can only be changed if your order has not been processed by our warehouse team. To change your shipping address, please contact our Customer Service team as soon as possible
How secure is my credit card and personal information?
Your security while shopping online with ZubyCo is extremely important to us, and we've taken all reasonable measures to make sure your credit card and personal details are kept safe at all times. All areas of our website that require you to enter your personal information or payment details are secure, using 128 bit SSL encryption. All credit card transaction information is processed through our authorized payment partner. We do not have access or store any credit card or transaction information.
General:
Our customer service team is based in Toronto, Canada.
Our opening hours are Monday to Sunday 9am to 5pm (Eastern Time)
For instant support, click chat icon at the bottom right of the page or email at info@zubyco.com or call us at 1-855-657-1555
SPECIAL SUPER SALE